Bank of the Philippine Islands, the third-largest lender in terms of assets, said Tuesday it will further intensify its digitalization efforts not only to strengthen its financial position but also provide more convenient and secure products to customers.
BPI president and chief executive Jose Teodoro Limcaoco said during the BPI’s 172nd anniversary on Tuesday the bank would increase its focus on digitalization, customer obsession and sustainability efforts aimed at empowering customers.
The bank reported that first-half net income jumped 23 percent year-on-year to P25.1 billion, with revenues growing by 13.8 percent to P65.6 billion.
“As we celebrate BPI’s 172nd anniversary in August, we continue our efforts to empower our customers, in keeping with our strategic imperatives on digitalization, customer obsession and sustainability,” Limcaoco said.
“We are focused on doing more to provide easy, convenient, and secure products and services that will in turn allow customers to do more in life and achieve a better tomorrow,” he said.
He said the bank would continue to boost its digitalization efforts in transforming customer interaction and experience.
BPI said that as of December 2022, 5.8 million clients were enrolled in its digital channels. As of May this year, that number grew to 6.2 million, as BPI continued to build and improve customer engagement platforms that are specifically designed to fulfill the banking needs of a particular client segment.
BPI also launched a new and future-ready mobile app which provides innovative features and services that help Filipinos achieve financial well-being.
“The investment in our digitalization program is geared toward transforming BPI for the future as we keep with our goal to empower our customers,” Limcaoco said.
“We will carry on strengthening our coverage of the various client segments that we serve. We will continue to support them through our continued efforts to provide relevant financial solutions to the retail market, large corporations, small and medium enterprises [SMEs], and self-employed micro entrepreneurs [SEMEs],” he said.
