THE Department of Human Settlements and Urban Development (DHSUD) has chalked up a 100-percent resolution rate in handling complaints from January to July through the Office of the President’s 8888.
In a report, the DHSUD recorded a perfect resolution rate and 98.15 percent rate to the 72-hour compliance period.
The agency received a total of 433 concerns from January to July 31, and was able to resolve all within the 72-hour period except for eight cases.
Housing Secretary Jose Rizalino Acuzar hailed the excellent rating as an inspiration for staff members to work harder.
“This shall serve as an inspiration for all of us to strive better to achieve 100 percent of compliance rate,” he said.
“Let’s improve faster quality services to our countrymen. That is the service brand of Bagong Pilipinas,” he added.
The 8888-CCC complaints are being handled by the Strategic Communications and Public Affairs Service led by director Mario Mallari under the supervision of Undersecretary Avelino Tolentino III, in collaboration with the PASPAS Serbisyo Aksyon Officers down to the regional offices, under the supervision of the DHSUD-Committee on Anti-Red Tape.
