All police units should now respond to 911 emergency calls within 3 minutes.
Philippine National Police (PNP) Chief Police General Rommel Francisco Marbil directed all police units to respond to 911 emergency calls within three minutes.
“Every Filipino deserves a quick and efficient police response, regardless of their location or status,” he said in a statement issued on Sunday.
“The revitalized 911 hotline is not just a technological improvement. It is a crucial component of our mission to make every community feel secure and supported by the PNP,” said the country’s top cop.
The revived Department of Interior and Local Government’s (DILG) emergency 911 service replaced Patrol 117.
Under the new system, Marbil highlighted the importance of PNP’s preparedness in responding to emergencies.
“Our citizens rely on us during emergencies, and we have to ensure that every 911 call is met with the swift and effective response it deserves,” he said.
He also urged the public to use the 911 service responsibly.
“This directive is more than just a procedural requirement. It reflects our unwavering commitment to serve and protect the Filipino people, ensuring peace and safety across the nation,” Marbil added.
