Robinsons Hotels and Resorts (RHR) has been honored with the coveted “Top Engaged Chain” award by Trip.com, one of the world’s leading travel service providers.
The recognition, presented at Trip.com’s Envision 2024 Global Conference this May, acknowledges the most collaborative local hotel chains that actively engage in Trip.com promotions and campaigns, resulting in shared initiatives that benefit both Trip.com and RHR customers.
Among the key criteria for this award was RHR’s robust support to Trip.com through competitive rates and exceptional service offered to guests.
“Over the past year, RHR’s business volume in partnership with Trip.com soared by an impressive 46 percent, “ said Joy De Mesa, group director of sales and marketing RHR.
De Mesa said over a five-year period since 2019, this growth was an even more astounding 1890 percent year-on-year.
Trip.com, on the other hand, has also highlighted RHR’s enhanced quality of service, which improved by 70 percent, alongside a notable decrease in booking rejection rates.
RHR, the hospitality arm of Robinsons Land Corp. (RLC), is on a trajectory to becoming the Philippines’ largest and most esteemed hotel group, offering a wide array of formats and brands with unrivaled geographic reach. The “Top Engaged Chain” recognition encompasses the homegrown hotel brands within RHR’s extensive portfolio, which includes 10 Go Hotels, 3 Go Hotels Plus , 6 Summit Hotels properties, and the Grand Summit property in General Santos City.
Over the years, these proudly homegrown brands have steadily built a stellar reputation for providing consistent, high-quality accommodations in key cities across the Philippines while catering to a broad spectrum of hotel guests. RHR’s growth mirrors Trip.com’s notable ascent in the travel and hospitality industries. Since its founding in 1999, Trip.com has grown into one of the world’s premier travel service providers, helping its customers “pursue the perfect trip for a better world.”
As RHR expands on its vision “to create genuine and heartfelt Filipino service culture for every kind of traveler,” its successful partnership with Trip.com ably demonstrates how collaborative efforts can elevate the country’s hospitality and tourism sector, unlocking its full potential and opening up a world of opportunities to elevate the Filipinos’ quality of life.
