The Bureau of Customs (BOC) has launched a new software called the National Customs Intelligence System (NCIS) designed to secure data warehouse of intelligence information from various units of the agency.
The project was jointly spearheaded by the Management Information System and Technology Group (MISTG), Risk Management Office (RMO), and the Customs Intelligence and Investigation Services (CIIS).
Commissioner Rey Leonardo Guerrero said the new system covers various departments of the agency such as Accounts Management Office (AMO), Imports & Assessment Service (IAS), MISTG, Customs Operations Center (COC), CIIS, Enforcement and Security Service (ESS), and Legal Service.
The NCIS allows for the generation of reports from various units, paving the way for “informed decision-making analysis and more responsive policies.”
The NCIS also aims to break the “silo mentality and foster a robust exchange of information” within the agency.
Aligned with the agency’s modernization program to meet global standards, this inter-office initiative will further improve the coordination and execution of trade facilitation, revenue collection, and border protection activities.
Meanwhile, the BOC was recognized by the Civil Service Commission – Contact Center ng Bayan (CCB) as one of the Top 10 government agencies with the highest complaints resolution rate over seven years ending in 2021.
The CCB is one of the Philippine government’s main feedback mechanisms that serves as the people’s direct line in providing feedback on the efficiency of government service delivery.
Its establishment supports the implementation of Republic Act No. 9485 or the Anti-Red Tape Act, and its amendment, Republic Act No. 11032 or the Ease of Doing Business Act and Efficient Government Service Delivery Act of 2018. Joel E. Zurbano
As one of the CCB’s key partners, the bureau’s Customer Assistance and Response Services (CARES) has efficiently processed complaints received through the said channel.
From 2014 to 2021, the BOC resolved 517 complaints out of 542 received by the agency, posing a resolution rate of 95.39 percent.
The agency assures the public that it will continue to work closely with its partner agencies to ensure that services are efficiently delivered by enhancing its customer relations while developing ease of doing business.
