Air Asia Philippines is mapping out plans for the transfer of all its domestic flights from Ninoy Aquino International Airport Terminals 3 and 4 to NAIA Terminal 2 beginning July 1.
The transfer is in line with the Manila International Airport Authority’s (MIAA) schedule and terminal assignment rationalization (STAR) program to optimize the capacity of the four NAIA terminals.
Air Asia Communications and Public Affairs Country head Steve Dailisan and MIAA officials led by its general manager Cesar Chiong met and discussed preparations to ensure a smooth and hassle-free transfer, including the proposed location of check-in counters at the south wing of the terminal.
Air Asia Philippines chief executive Ricky Isla said the relocation of their domestic flights to Terminal 2 is expected to greatly benefit the traveling community and completely level up customer experience.
“We call it the winning move because it will enable Air Asia to expand its passenger capacity, benefiting from the terminal’s larger space for check-in, boarding gates, baggage carousel, and arrival. Ultimately, it is the customer experience that we want to champion through this winning move,” he said.
Chiong, on his part, said the STAR program is a well-planned undertaking that aims to improve customer experience.
“The transfer of Air Asia Philippines domestic flights to Terminal 2 by July 1, 2023 will enhance the airport travel experience for all passengers by reducing terminal congestion. We’ve been coordinating with affected airlines and stakeholders about the intensified information dissemination and assistance to assure the public is well-informed and there will be minimum to no disruption during the transfer,” he said.
As of April 24, Air Asia has leveraged social media announcements and pre-flight notifications through short messaging system and email to ensure all its guests are well-guided.
To date, the airline flies from Manila to 11 domestic destinations which include Bacolod, Bohol, Caticlan, Cagayan De Oro, Cebu, Davao, Iloilo, Kalibo, Puerto Princesa, Roxas, and Tacloban. Joel E. Zurbano
