State pension fund Government Service Insurance System received the silver award from the Anti-Red Tape Authority for obtaining the highest rating of 92.8 percent or “very satisfactory” among 50 government agencies in the ARTA Report Card Survey 2.0.
“We are honored to receive this recognition that affirmed our efforts to provide the most responsive customer experience to our members and pensioners. They can rest assured that GSIS will continue to find ways to make its services more convenient, seamless and maginhawa,” said GSIS president and general manager Wick Veloso.
Inspected during the 2022 ARTA survey were the GSIS’s head office in Pasay City and the GSIS branch offices in Cebu, General Santos and Palawan.
Done in coordination with the Civil Service Commission and the Philippine Statistics Authority, the ARTA-RCS 2.0 is a holistic tool that “measures the effectiveness of the Citizen’s Charter in reducing regulatory burdens and the impact of government programs in delivering efficient government service”.
The Citizen’s Charter provides details on all of the agency’s frontline services, including the step-by-step procedures, showing the requirements, time and fees involved for clients to get what they need.
In assessing an agency’s performance in service delivery, RCS 2.0 is used to determine if the provisions of the law are being followed and to gather feedback through customer satisfaction measurement survey.
